Question 1

チケット購入時に、クレジットカード情報の入力欄が一部表示されません。

Accepted Answer

ご利用のセキュリティソフトや広告ブロッカーの影響により、クレジットカード情報の入力欄が正しく表示されない場合があります。セキュリティソフトや広告ブロッカーを一時的に無効にしたうえで、再度お試しください。ホワイトリストや除外設定の機能がある場合は、以下のドメインへのアクセスを許可することで、以降は正常に表示される可能性があります。payvault.global.rakuten.com改善しない場合は、別のブラウザまたは別の端末からのご購入もお試しください。

Question 2

Is there a time when the ticket purchase / reservation service using the ART PASS official website will not be available?

Accepted Answer

Basically, it can be used 24 hours a day. We will notify you in advance if there are times when it will not be available due to server maintenance, etc.

Question 3

Please tell me how to inquire.

Accepted Answer

Please use the inquiry email form on the ART PASS official website.
We will answer within one to five business days.

Question 4

It has been more than five business days since I sent my inquiry, but I have not received a reply.

Accepted Answer

At ART PASS, we will respond to your inquiry within 5 business days after confirming your email.Some customers are unable to receive replies to their inquiries due to email errors caused by spam filters or reception settings.If you do not receive a reply from us within 5 business days, please check the following, change your settings, and contact us again.・Please make sure that you are set up to receive emails from " artpass-info@yourinventit.com ".・Please check if the email has been sorted into your spam folder.・Please check that the email address you entered when making an inquiry is correct.